PRIVACY POLICY

Holt Automations LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or engage our services.

1. INFORMATION WE COLLECT

We may collect the following types of information:

• Contact Information: Name, business name, email address, and phone number submitted via our contact form or discovery call booking.
• Business Information: Details about your business operations provided during onboarding or discovery calls.
• Usage Data: Basic analytics about how visitors interact with our website (page views, device type, referral source).
• Communication Data: Records of emails, SMS, or other communications between you and Holt Automations.

2. HOW WE USE YOUR INFORMATION

We use collected information to:

• Respond to inquiries and schedule discovery calls
• Deliver and manage automation services
• Send service updates, reports, and relevant communications
• Send SMS messages you have opted in to receive
• Improve our website and service offerings
• Comply with legal obligations

3. SMS COMMUNICATIONS & OPT-IN

When you opt in to SMS communications from Holt Automations LLC, the following terms apply:

• Who sends the messages: All SMS messages are sent by HOLT AUTOMATIONS LLC, 105A Depot St, Milford, MA 01757.
• Types of messages: We may send inquiry responses, service information, appointment confirmations and reminders, follow-up sequences, and operational notifications related to your engagement with us.
• Message frequency: Message frequency varies based on your inquiry and the services you engage. You may receive multiple messages per week during active engagements.
• Message & data rates: Standard message and data rates may apply. Contact your mobile carrier for details.
• Opt-out: You may opt out of SMS communications at any time by replying STOP to any text message from us. You will receive one final confirmation and no further SMS messages will be sent to your number.
• Help: Reply HELP to any message or contact us at ed@holtautomations.com for assistance.
• No third-party SMS sharing: Your phone number and SMS opt-in consent will not be sold, rented, or shared with any third party for their own marketing or SMS outreach purposes.
• Supported carriers: SMS service is available on major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary.

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share information with:

• Service Providers: Third-party tools we use to deliver services (e.g., Twilio for SMS delivery, Vapi for voice, Airtable for data management). These providers are contractually obligated to protect your data and are prohibited from using your information for their own marketing purposes.
• Legal Requirements: If required by law, subpoena, or government request.

We do not share your phone number or SMS opt-in data with any third party for marketing purposes.

5. DATA RETENTION

We retain personal information for as long as necessary to deliver services and comply with legal obligations. Client data is deleted or anonymized within 90 days of contract termination upon written request.

6. YOUR RIGHTS

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at ed@holtautomations.com. We will respond within 30 days.

7. COOKIES & ANALYTICS

Our website may use basic analytics tools to understand visitor behavior. We do not use advertising cookies or sell browsing data. You may disable cookies in your browser settings without affecting your ability to use the site.

8. SECURITY

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify active clients of material changes via email. Continued use of our services after changes constitutes acceptance.

12. CONTACT

For privacy-related questions, data requests, or SMS opt-out assistance:

• Email: ed@holtautomations.com
• Mail: Holt Automations LLC, 105A Depot St, Milford, MA 01757

This Privacy Policy is provided in good faith for informational purposes. For questions specific to your data, please contact us directly.